Monthly Archives: May 2021

What Is CCaaS?

CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of traditional call center technology. Here is how it can help your call center and your business as a whole. Doesn’t it feel like there’s even more jargon out there today than ever before? CCaaS, UCaaS, SaaS, PaaS, BPaaS… With more… Read More »