Monthly Archives: December 2021

Can You Hear Me Now?

Can You Hear Me Now? I’m sure you’ve seen the cellular phone commercial, two customers are on cell phones and one says, “Can you hear me now?” takes a step back and repeats, “Can you hear me now?” While commercials like that make us laugh, the truth is that as telecommunications expand and include many… Read More »


DSL DSL stands for digital subscriber line and is a broadband way to connect to the internet that is up to three times faster than a dial-up connection to the internet through a modem. At one time, the only way you could connect to the internet was through an external modem that connected to your… Read More »

What are the different types of call center software and how to choose the best for your business?

As your business becomes larger, it’s easy to assume that, at some point, you have to sacrifice the personalized customer service that you used to provide. But by automating and standardizing the right processes with appropriate knowledge base articles, you can give your agents the support they need to spend less time routing calls and… Read More »

VOIP (2)

VOIP What is it? Most people are familiar w/ NetMeeting and other software that let you talk to others over the internet. VOIP is similar. However, it also uses your phone – the interface we’re all familiar with. Instead of connecting your phone to the wall, you connect it to a box either the VOIP… Read More »

Disadvantages of VOIP

Disadvantages of VOIP Voice over internet protocol (VOIP) is changing the way that the average consumer makes long distance phone calls. The technology is rapidly advancing because companies all over the world are now competing to be your VOIP provider. However, there are still some disadvantages of VOIP – especially when it comes to using… Read More »