Hosted business VoIP is becoming increasingly popular as companies realise the huge advantages this type of phone solution has to offer. For small businesses, using a traditional phone solution can be limiting in a number of ways. For instance, it’s expensive to have your own IP telephony solution so many small businesses are moving to a hosted business VoIP solution instead. But what exactly is hosted business VoIP and how does it differ from more traditional telephony?
Basically, the biggest difference is the fact that the hosted business VOIP is simply a telephone system – but not really a full-service telephony solution. Instead, businesses use the hosted VoIP service to just make telephone calls. It’s much cheaper than having your own IP telephony equipment and it means you don’t have to buy any phones or equipment. However, when it comes to making VoIP calls, it’s imperative that businesses have their own equipment and network set-up to be able to make calls.
So what’s different with a hosted business VoIP phone system? The primary difference is the fact that it doesn’t require you to buy or manage any equipment or network. Instead, all you need is a broadband Internet connection. This is achieved through a cloud-based auto attendant service on demand. Once you have this service activated, all you need to do is call someone and the phone will ring; your auto attendant will take care of placing the call and taking it away when you’re finished.
Many people wonder how they would be able to access their voicemail over the internet if they’re using a hosted business VoIP solution instead of a traditional telephone solution. The answer is simple. Rather than having your voicemail stored on a traditional PC, all you need to do is log into your hosted business VoIP phone system and you will see an icon on the desktop that says “voicemail”. From here you can then click on this icon and access your voicemail like you would normally.
Along with your web portal, a hosted business VoIP service will also provide some other features as well. For example, many services will provide IP logging of your call so you can look at your logs to identify problem areas. You can also use these same features to block out certain numbers so you never hear from them again. Many services will also allow you to pre-program your voicemail to go to your email address, your cellular phone, your fax, etc. Another useful feature is call routing which allows you to place calls to multiple numbers with the click of a button.
Unlike traditional on-premise office phone systems, there’s no need for an elaborate infrastructure. Everything is done online using your existing website. Your hosted business VoIP system has no hardware, no cables, no routers, no servers… it’s all managed over the internet. You don’t have to worry about maintenance and you can literally take it down if you’re not using it.
A hosted cloud-based voice and data center are just one part of the picture though. In order to be successful with a hosted business VoIP solution, you also have to have a mobile app. The reason you want a mobile app for VoIP is simply because people want to stay in touch. They want to use their cell phones to talk to their peers and clients even when they are on the go. They also want to use their handsets to keep in contact with their home office if they’re away.
Smaller companies may simply need to use a free phone number. Most businesses that are looking to save money will choose a dedicated toll free number. This is probably the best way to go as long as the company offers reliable service. Large businesses, however, will want to choose a larger cell phone provider and possibly even a tiered network of providers. Regardless, of what your needs, there is a hosted business voip service out there for you. All you need to do is find it.