The hosted PBX system is just one that sends incoming calls over an external telephone system instead of directly connecting to your company’s phone network. This is very convenient for customers, but not for your business. A hosted PBX system allows you to place a toll-free number on your website where people can call without having to dial an expensive local phone line.
Many companies are using hosted PBX technology for a variety of reasons. One reason is that it is a cost-effective solution. A hosted system costs less to purchase and maintain than a dedicated system. Also, you do not need a staff member who has extensive knowledge of network programming to maintain your hosted system.
Another advantage of hosted PBX is that it allows you greater flexibility. By using the same phone number for both your customer and yourself, you are able to route incoming calls based on who owns the number. Instead of having to route your call according to the phone company’s rules, you will be able to create a special number for your business. You can also route calls to a voicemail box, so that your customers have the option to leave a message when they call.
However, the primary benefit of a hosted PBX system is that it allows you more control over your phone system than a dedicated system would allow you. You can route calls as quickly or as slowly as you choose, depending on your business needs. You can even assign different users with different levels of access to make their calls as smoothly as possible.
Hosted services offer many other advantages as well. A hosted PBX system is typically more reliable because it is hosted on a separate server and does not connect to the internal telephone system of your company.
If you find that your company requires the ability to handle a large amount of incoming calls at one time, you may want to consider hosted PBX system. This is particularly true if you need to manage a large number of incoming phone lines or if you have employees that are constantly talking on the phone to clients or coworkers.
Also, if you are interested in using the hosted system for your home business, it may be an appropriate choice for you if your business only requires the capability to route calls to a specific phone number. The fact that the service uses an external telephone number means that you will not be limited by the local phone company’s rules and regulations.
A hosted PBX phone system is a good option for businesses that have a low profit margin but expect to receive a high volume of calls. They also make a great choice for small companies or for home businesses that do not have a lot of overhead for maintenance.
For the business that has a very high volume of call volume and a high turnover rate, you may want to consider purchasing a dedicated hosting service. Although hosting services do not provide the functionality of having your own telephone system, they do provide you with a number of features that your other systems do not. Some of the most common features include call forwarding, voicemail, caller ID, call forwarding, voicemail recording, auto attendant, and the ability to set up virtual numbers.
Hosted plans usually require a monthly fee for the use of these features. If you do not plan on using any of the features that come with your hosted service, you can purchase a no cost monthly plan. Even if you plan on using the majority of the features, you can still get a low monthly fee for the bare bones plan.
There are many different types of plans that are available for your hosted phone system. If your company already has a telephone system in place, you may want to consider a basic plan for ease of installation and minimal training.
If you need additional features like unlimited conference calling or voice mail recording, you may want to consider upgrading your phone system to a hosted PBX. However, there is nothing worse than purchasing a new system only to discover that your company is not compatible with the hosting plan.