p>Today, more companies are beginning to see the benefits of virtual PBX solutions for small business. Not only is it much more cost-effective than conventional telephone solutions but businesses can greatly reduce their infrastructure costs while still maintaining a high call quality and keeping existing phone system features like voicemail and auto attendant. Virtual PBX solutions provide the virtual office with a virtual address and, through IP, allows the business to have a local or toll-free call operator at any time.
A virtual PBX consists of three main components: a PBX server, a computerized private phone system and an IP-based voice network. The server is the brains of the system and is where all calls are handled. Servers are available in different configurations ranging from basic virtual services offering single or simultaneous calls to remote offices offering hosted calling and unified communication features including voicemail and auto attendant. These virtual systems do not replace existing phone systems but, rather, supplement them, giving businesses a cost-effective way to implement a virtual system while maintaining essential business features like call recording and call forwarding.
With the growing variety of technology choices and applications, many small businesses find that it’s difficult to select an appropriate virtual PBX solution for their company. The best solution for a small business will be one that addresses key business needs and provides the most benefit at a reasonable price. While there are a number of great solutions available, these solutions may not be right for every business and it’s important to evaluate each solution based on the specific needs of your business. There are a number of excellent virtual solutions that can prove highly useful to small businesses.