With the rising cost of maintaining and operating a traditional PBX system, many companies are turning to IP (Internet Protocol) for their PBX system. IP solutions have several distinct advantages, including the ability to scale up and down as needed without making drastic upgrades to the equipment or wiring. They also allow for dynamic routing of multiple calls to multiple IP phones, and they can be seamlessly integrated with Internet telephony applications.
How Does an IP Phone System Work? Just like cloud-based file-sharing and web-based data storage programs like Dropbox or Google Drive, an IP phone system for small businesses operates off of on-site servers. With an existing IP network, companies can easily route calls to any telephone number, and they do not need to purchase additional hardware. This allows small businesses to run their own private, IP phone system and avoid the cost of maintaining a traditional phone system.
Many companies offer IP pbx system solutions for small businesses, and there is a growing marketplace for these types of solutions. The offerings from vendors include basic virtual pbx phone plans, customized service plans, and more advanced systems that include advanced features and capabilities. The best solutions include the integration of advanced voice and video conferencing applications, auto attendant services, and access to a company’s intranet. Many IP phone systems also include extra features, such as call forwarding, call waiting, fax support, call transfer, and much more. For businesses that need additional phone plans, an IP PBX can be incorporated with other telecommunication providers, such as T1 or Verizon.
What are the key benefits of an IP pbx system for small businesses? First, an IP PBX provides the small businesses with the ability to compete in today’s marketplace with larger, more established companies. IP-based phone plans incorporate many of the same features and functions of traditional phone call plans but provide a method for communication that is unrivaled in its quality and reliability. Furthermore, IP pbx system technology enables small businesses to expand their service offerings, as well as reducing their cost structure.
A typical pbx system offers several important enterprise features, such as auto attendant, call forwarding, call waiting, and fax support. Auto attendant makes it possible for your employees to automatically place and end calls without human intervention. This automated process takes the place of the middleman, who may potentially miss a call or make a wrong decision when picking up the phone. Another feature is call forwarding, which allows the caller to take his or her call where he or she wishes to travel. Finally, some providers include fax support, so that clients can send their faxes directly from their offices.
In contrast to the larger and more traditional pbx phone systems for small businesses, IP-based solutions provide a scalable solution that requires less upfront capital. IP telephony services are also available through subscription to the Internet service provider (ISP). This allows companies to reap the benefits of IP-based features and solutions on a more flexible basis. Some of the common features of these IP-based solutions include low-cost long distance calling, interactive voice response (IVR), auto attendant, and web integration.
Small businesses often have limited IT resources. For this reason, it is common for companies to select business phone systems that require minimal configuration and maintenance, such as virtual pbx. Many of the hosted PBX systems work well for small business owners because they are easy to use and customize. Moreover, they are cost-effective and do not require too much technical knowledge.
Businesses involved with a variety of industries, including entertainment, retail, and transportation, can benefit from using a telephone exchange or VOIP phone system. The VOIP technology enables communication between IP enabled devices and standard phone lines. Since VOIP is similar to existing analog signals, users do not experience interference from other wireless devices. Therefore, they can continue to communicate without losing phone calls and avoiding costly additional charges.