Small Business VoIP Phone Systems
VoIP, short for Voice over Internet Protocol, is fast becoming one of the most desired telephone solutions available for small businesses. In fact, several studies indicate that more than half of all small businesses are currently using some type of hosted PBX phone system. VoIP is a cost efficient way to keep your employees communicating with each other and with customers at a fraction of the cost of conventional PBX phone services.
In addition to the obvious fact that it is less expensive, many small business voip phone systems also provide additional benefits to businesses that are particularly vulnerable to high-bandwidth costs. For example, because an internet protocol system does not use broad area networks, voice traffic can be sent and received by almost anyone with a high speed internet connection. For smaller businesses that are situated in relatively remote areas, this is extremely beneficial. Also, many hosted pbx solutions include a special feature that allows multiple phone numbers to be connected to one IP phone number.
However, despite their advantages, small businesses often find that they need additional features or options to fully utilize the benefits of a hosted small business voip phone system. Many small businesses, for example, have internal or dedicated switching circuits that must be connected to a router. This is often a security concern and may make switching telephone calls between different phones difficult. In addition, when you consider the expense involved in purchasing extra circuit equipment, the added convenience of a hosted voip service provider becomes clear.
Because it is difficult or even impossible to install dedicated circuits that will allow you to connect to your router, many small business voip phone systems now offer a mobile office option. The premise of a mobile office is simple. You have an existing computer network that connects to the internet and to each other. Through this technology, you can maintain both employees and remote locations at the same time. You can use either a landline or a cell phone to make VoIP calls to your employees’ mobile offices.
Of course, not all small businesses have computers. Even those that do have them may need to use a third party connection to their servers so that they can make VoIP calls. For many of these companies, cheap office phone systems such as those provided by hosted by providers are the best solution. A hosted pbx service provides all of the functionality required by small businesses, such as call waiting, voicemail, fax to email, voicemail to e-mail, ACD reporting, real-time conferencing and more.
When you look at the differences between a mobile office and a standard business phone line, there are a few important factors to consider. The first is the fact that a mobile office system has a lot more functionality than a traditional PBX. If you have customers who frequently call throughout the day, or if you rely on customers calling from outside the office when they need your services, then you will want a robust VoIP phone systems. For these situations, the call routing features of the hosted pbx solutions are a must. Features like auto attendants, voicemail, call forwarding and call transfers are essential for keeping up with customer demands.
You also need to know how much bandwidth and data you will be using for your VoIP business phone systems. Some smaller companies don’t have this kind of information available on their web pages. If you aren’t sure, then contact a hosted PBX provider to find out. Next, consider how you are going to make VoIP calls. If you are using your current PBX system for voice calls, then you may want to look into hosted pbx solutions that offer extra benefits like video conferencing, web conferencing, and call forwarding. There are a number of features available in hosted voip phone systems for small businesses that might be very useful to your business.
Finally, take a look at the cost of your business phone line rental monthly. The rate you pay for your phone line can either be a fixed rate, where your rate remains the same no matter what your usage is, or a flexible rate that allows you to adjust according to how you use your VOIP phone system. Some small business VOIP phone systems even include a feature that automatically charges your mobile office telephone line. Look for this feature if you don’t want to have to manually contact your telephone service provider every time you run out of battery power! With so many options to choose from, you should be able to find the perfect small business VOIP phone system for your company.