A business Voip telephone system is a unique form of phone service which enables a business to have an independent phone line installed so that incoming calls can be placed directly from anywhere with an internet connection. Also known as business Voip, direct-access voice over IP (DASIP), virtual private branch exchange (VPBX), voice over IP (VOIP), and business Voip, the new technology enables a business to now have all the facilities of a regular telephone system, but with the convenience of a computer-based phone. Business Voip services are usually supplied on a long-term contract with a service provider. There are some businesses which already have Voip telephony equipment installed; however, businesses can also opt for a ‘custom-voicemail’ option where they install their own equipment to supply their own fax machines, answering machines, voicemail equipment and telephone services.
One of the key issues with small business phone service is security. Most business voip systems utilize IP packets for telephone calls. This makes for excellent protection against hacking or other attacks, which might impact the integrity of your network, especially in cases where employees use their home computer for work purposes. Many people worry that if they use a home computer for business reasons that their personal information – including address, location, email and social security numbers – could be accessed by others through the internet.
With most business voip systems, you are able to enjoy features such as auto-attendant, call forwarding, call waiting, call return and caller ID. Auto-attendant can be set to provide a live operator for situations where an individual employee cannot take over a specific account. This means that when an individual fails to show up for work, a live operator will step up to the job and handle all calls until the next business hours begin.
Most businesses today are finding that they use more than one voIP system to meet their needs. One example is a small business phone system that integrates with an ATA modem, voice over IP (VOIP) phone calls and an internet access device. The ATA modem will allow the employees to make local, long distance or international phone calls at much reduced costs.
Small businesses are increasingly making Voip calls over their existing POTS lines. Some are also using VOIP to replace their analog telephone system. Some companies are using it as a primary phone service, while others are only using it for certain special situations. They include, emergency situations, telecommuting and remote office communications.
While adding new features and options can raise the cost of VOIP services, there are plenty of ways small businesses can reduce their investment without increasing communication costs. In addition to the benefits noted above, many of these VOIP systems come bundled with IVR or voice over internet protocol (VoIP). The IVR feature provides call quality as if it was directly coming into the office.
Some of the advanced features available in many small business voip systems include call forwarding, Caller ID, call waiting, call forwarding with delay, call conferencing, night dialing, 3-way calling, voicemail and more. This kind of feature is usually only available in higher-end conventional phone systems. It is important for a small business to investigate and test the various features that are available and choose the one that meets their unique needs. Some companies also have the option of adding other features like web conferencing, document sharing, remote workforce management and online collaboration.
One way to test an internet protocol system is to use a VOIP telephone. A VOIP telephone is a stand-alone device that allows you to make calls with no need for a computer. To learn more about VOIP technology, including common VOIP telephone uses and how VOIP phones work, see the Internet Resources box below.