Tag Archives: pbx

What to Look For When Hiring a Call Center Representative

A contact center representative is literally the face of your customer support. It is one hire for which you must exercise extra caution. Here are some traits to look for when hiring a contact center representative. Contact center representatives are likely the biggest front-facing part of your customer support function. They’re the people customers will… Read More »

VoIP – A Business Perspective

VoIP – A Business Perspective When it comes to making important business decisions, business executives understand that they need to keep up on what’s fresh and cutting-edge in order to keep the competitive edge over their competitors. That being said, it’s becoming increasingly difficult to stay abreast of the latest and the greatest because technology… Read More »