SIP business trunking (or SIP trunking as it is also known) is a technology that allows medium, large and small businesses to establish an independent connection with others via their network, without having to actually physically interact with them. In old-fashioned telephone systems, SIP is typically used to initiate a call based on what mode of Internet connection is being utilized, or to send regular text messages.
There are several reasons that companies use SIP for their business communications. First, it is relatively inexpensive to implement, so a business can save money on long distance charges by using it instead of traditional phone lines.
Because SIP technology is relatively inexpensive, most business owners find it cost effective to use SIP. In addition to this, there is no long term or recurring maintenance to worry about. A business will not have to worry about a monthly phone bill, or deal with any long distance charges, because there is no phone line in place.
Although the advantages of SIP are clear, a number of problems exist that must be overcome before businesses can truly reap the benefits of using it. These include issues with security, speed, reliability, accuracy and availability of calls, as well as maintenance, and cost and availability of hardware.
Security is a major issue. A common problem for business telephone systems is that they are not very secure. It is easy for a business owner to change the settings on their phone system and make the call, only to find out later that the system has been compromised. With SIP trunking, the security features are more robust, but still dependent upon the type of system the company has chosen.
Speed is another issue. There are various types of bandwidth available, and these may vary depending upon the type of Internet connection being utilized, the size of the company, the number of callers and the number of users and more.
Reliability is another issue. It is important that businesses know exactly how frequently their systems should be checked for problems and should they be, as well as how often. Should there be a problem, how fast should it be fixed?
Cost effectiveness is another issue. Businesses will need to determine just how much of their monthly budget will be spent on the SIP service, and how much of that will be going to hardware and maintenance. While there is nothing inherently wrong with paying a large sum of money for a large amount of telephone line, many businesses are leery of spending that much.
A company that does not spend a lot of time monitoring and fixing their phones will probably find it more difficult to get a good high reliability service. This will make it more likely that the phones will break down frequently, which will cause frustration to both the business owner and the customers. If a business does not have good quality equipment in place, it will also be more difficult to provide good customer service.
High speed is also another issue. It is hard to compete with the competition if a business does not have high speed services. Many SIP service providers offer very high speed options, but the amount of time needed to switch between them is not something that any business owner wants to invest.
The amount of hardware and equipment needs is another factor that is often overlooked. If a business has a very small number of calls made each day, then a simple VoIP telephone system may be all that they need. However, if a business has hundreds of calls each day, then it is important that a system that includes many different features is used. This may involve purchasing several different phone systems, or investing in a network of SIP phones to cover multiple calls made from one location.
Finally, it is important to determine how quickly a company can keep its phones up and running. The best way to do this is to find out how well their system handles emergency situations. There are many SIP trunking providers that provide support for the majority of calls made, but it is important to know if this support comes after the fact. If a call goes down, can the SIP service help the business to keep the phone working?
Most service providers offer support for a period of time after a problem occurs, before the operator has to re-establish the service. Therefore, it is important to check with the provider’s support service before the situation occurs. This can help to ensure that the business gets good value for money and a good return on investment.