In today’s competitive world of business VoIP has become a leading edge technology used by businesses and consumers. This has created a situation where it is increasingly difficult for service providers to make money. In the absence of proper infrastructure and deployment of the service providers are finding it difficult to earn revenue. To counter this there is a rush to implement state of the art technologies with cutting-edge features and availing advanced services at minimal costs. This has created an ideal situation for VoIP services, as they can offer hosted services, dedicated lines, or PBX solutions to the users at very competitive prices.
For small businesses and start ups like restaurants, hotels, call centers etc which do not have extensive IT infrastructure a phone system with a single line could be setup easily. In case there are more than one users then dedicated lines can be set up. The major advantage with a VoIP solution is that it can be tailor made to work with varying needs and budgets. VoIP services are offered at very low rates and have been helping people make cost effective telecommunication. For instance a small restaurant which is just starting up will get rid of most of the expenses involved in setting up a traditional pbx phone system.
The reduced costs involved with VoIP solutions is the biggest advantage and it is being seen that many companies are now setting up their VoIP telecommunication system rather than using a traditional phone system. This is because a VoIP service offers competitive rates, excellent features, better customer service, and instant calling. There are several advantages that come with VoIP. Among them are the following. Completely virtual service, no hardware has to be installed, no maintenance costs involved, no phone lines needed, no connection management, easy configuration, no added phone line required, no need to upgrade the equipment, no long distance charges, no cost involved with the hardware, no additional expense for hiring technical support.
A major disadvantage of VoIP is the lack of portability and the additional setup fees required. In the case of fax lines, they have to be installed on the premises of the business. Many businesses prefer a fully virtual solution so that they do not have to worry about the business property and the costs involved. There are some businesses that cannot afford to lose the business property.
Many companies are now switching over to VoIP because of its advanced features and the low costs involved. The latest offerings from many companies include mobile phone systems, which offer increased flexibility, superior customer service, and reduced overheads. It also provides the opportunity for employees to telecommute from anywhere in the world. Many business houses are using mobile phone systems as a way to cut costs involved with maintaining a physical office and at the same time meet customer service requirements effectively.
There are certain advantages of using a VoIP service and one of them is that it is compatible with many other applications. With VoIP, there is a lot of flexibility when it comes to configuring the phone system. Apart from standard phone systems, you can use your existing VoIP enabled hardware to connect to your existing network as well. This is called Softphone. Many service providers also enable the use of softphones with a regular telephone number, which can be used as a ‘virtual number’ and can be placed on the property, in an office or at home.
Many providers also provide ‘pay as you go’ services with VoIP phone systems. This means that by subscribing to the service, users do not pay for their connectivity to the network. Instead, they are only charged for the minutes and the amounts of data used. So, they don’t need to subscribe to long-term contracts for landline and business phone lines.
VoIP is gaining momentum because of its advanced features. Businesses can benefit from voice and video calling, reduced costs, flexible configurations and better customer service. It has allowed many companies to re-design their business models and address the changing needs of their customers. As a result, VoIP phone systems have become the choice of many companies to switch to a more convenient, economical and reliable communication solution.